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2 months ago

Job Summary

A Operation manager makes sure the restaurant runs smoothly. They hire and train staff following company policies. In addition, Operation Managers speak with customers about any concerns or problems, while also creating work schedules.

  • Minimum Qualification:Bachelor
  • Experience Level:Management level
  • Experience Length:3 years

Job Description/Requirements

  • Experience above 3 year  with restaurant industry .
  • Proven customer service experience as a manager
  • Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait      staff
  • Strong leadership, motivational and people skills 
  • Coordinate daily Front of the House and Back of the House restaurant operations
  • Deliver superior service and maximize customer satisfaction
  • Respond efficiently and accurately to customer complaints
  • Regularly review product quality and research new vendors
  • Organize and supervise shifts
  • Appraise staff performance and provide feedback to improve productivity
  • Ensure compliance with sanitation and safety regulations
  • Manage restaurant’s good image and suggest ways to improve it
  • Control operational costs and identify measures to cut waste
  • Promote the brand in the local community through word-of-mouth and restaurant events
  • Recommend ways to reach a broader audience
  • Train new and current employees on proper customer service practices
  • Implement policies and protocols that will maintain future restaurant operations

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