·         Provide inspired leadership for the organization. Make important policy, planning, and strategy decisions.

·         Develop, implement, and review operational policies and procedures. Manage operations for end to end policy issuance for new business, renewal business and group business.

·         Identify and address problems and opportunities for the company. Support worker communication with the management team.

·         Help promote a company culture that encourages top performance and high morale. Oversee budgeting, reporting, planning, and auditing.

·         Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations.

·         Work with and in support of underwriting business, claims to ensure the production goals can be executed upon in a cost and efficiency effective manner by our operations team

·         Coordinate with operations/ sales teams for payout of commissions / sales incentives to all intermediaries

·         Prepare the management reports and data related to the customer service and operations functions

·         Bachelor’s degree in Business Management. MBA is preferred

·         5 + years’ experience in financial operations and Banking / FMCG business is preferred

·         Good co-ordinations skills and process management skills

·         Active listening skills and managing TATS effectively

·         Decision making skills, good command over both spoken and written English with Presentation skill