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Operations Manager (Food Business)

Anonymous Employer

Job Summary

The operations manager is directly responsible for the establishment and growth of company activities in Myanmar, in accordance with the group’s objectives in regards to sales, net profit, operation excellence, and customer satisfaction.

  • Minimum Qualification: Masters
  • Experience Level: Management level
  • Experience Length: 15 years

Job Description/Requirements

  • Internal/External Interactions:
    • Internal
      • Group's central support group in oversea
      • Group's other entities in Myanmar, including HR, Finance/Accounting, and other service support groups
    • External
      • Shareholding partners, landlords, supply chain, HR and other matters as appropriate
      • Franchisors, logistic companies, marketing & PR agencies, contractors, designers, logistic companies, suppliers. etc.
      • Government authorities, legal advisors, auditors, business community as appropriate
  • Functional Responsibilities
    • Project management
      • Develop the brand’s presence in Myanmar as per company’s development plan
      • Contribute to an efficient supply chain system to improve operations’ profitability
      • Manage the openings of each store (design/ construction, opening ceremony, recruitment/training)
    • Operations
      • Ensure all restaurants operate at a high quality level with emphasis on customer service while adhering to company standards and procedures
      • Ensure execution of operating standards that optimize returns on assets, increases sales and improves profits
      • Ensure crisis management system is followed as requires to maintain efficient operations
      • Keep a low COG through implementation of operation excellence system, inventory control and marketing campaigns
    • People development
      • Take appropriate employment actions to ensure quality of management and proper staffing levels
      • Coach and develop store management team in the achievement of company standards and their personal development plans
      • Lead the team to create, develop and update any related procedures/ systems
      • Ensure proper training phases are successfully completed of all company restaurant personnel in relation to their development
      • Utilize a communication process to ensure all staff are aware of expectations and performance standards
    • Marketing
      • In coordination with the franchisor and Group’s central support group in oversea, participate in the creation and implementation of a yearly marketing plan for the brand;
      • Apply the franchisor’s overall Brand Strategy to Myanmar, taking into account local market conditions & customer preferences
      • Create a competitive product mix and pricing tactics
      • Ensure good public relations, enhancing and preserving a good company image
      • Participate in the development of a strong brand awareness via effective advertising and promotion
  • Financial Responsibilities: 
    • Responsible for bottom-line results of the brand.
    • Preparation of annual business plans with sales forecasts, P&L estimations and capital expenditures
    • Analyze and report weekly on controllable, sales and profits to ensure accurate and timely financial tracking
    • Must be competent in developing and recommending operating plan and budget in addition to ensuring meeting established budgetary guidelines
  • Travel Requirements:
    • Position mainly based in Yangon with future developments in the main cities of Myanmar. Occasional travels to oversea for internal meetings and training with the franchisor.
    • Able to work on weekends /public holiday when activity requires
    • Any graduated or Master Degree

    • Over 10 years experience in related field

    • Fluent in English

    • Ability to delegate tasks
    • Great leadership abilities
    • Deep knowledge of the food industry
    • Customer-oriented mindset
    • Ability to communicate with all levels of staff
    • Ability to create reports to give to ownership

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