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Job Summary

This position is to provide technical assistance to parts department employees and develop, enforce and monitor guidelines for working with customers to ensure maximum customer satisfaction

  • Minimum Qualification: Bachelor
  • Experience Level: Senior level
  • Experience Length: 3 years

Job Description/Requirements

Job Description 

• Must be an investment advisor and profit producer.
• Strive for harmony and teamwork with all other departments.
• Work with the Service Manager to ensure a timely turnaround of parts needed for internal jobs.
• Prepare and administer an annual operating
• Prepare and administer an annual operating budget for the parts department.
• Attend managers' meetings.
• Direct and schedule the activities of all parts department employees.
• Provide technical assistance to parts department employees.
• Develop, enforce and monitor guidelines for working with customers to ensure maximum customer satisfaction.
• Handle customer complaints immediately and according to the dealership's guidelines.
• Establish and enforce a pricing policy that balances volume, customer loyalty, and the cost of doing business.
• Monitor and adjust inventory to minimize obsolescence.

Requirement

·         Bachelor Degree

·         5+ years experience in related position

·         Experience in high-end cars and continental cars

·         able to work cross-functionally, build partnerships, and share knowledge

·         Excellent communication skills

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