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Expats
FairDeal

Principal Services Manager (or) Client Services Manager

Job Summary

The client services manager will be tasked with maintaining current clients and growing our customer base, keeping accurate correspondence records, meeting regularly with management, updating client details, developing customer service policies, and recommending different product options to clients. Your dedication to the needs of our clients will

  • Minimum Qualification: Bachelor
  • Experience Level: Management level
  • Experience Length: 8 years

Job Description/Requirements

Ø  Manage the business operation process and address the issues between FairDeal and the Principal side.

Ø  Provide guidance and coaching PSM on how to identify clients' needs for providing better services and to maintain long term client relationship

Ø  Organize the monthly business meeting with clients for a better mutual understanding of the operation process and clients’ marketing activities/plans.

Ø  Providing advice and suggestions for better communication between FairDeal Co.,ltd and  Principal  in order to sustain the long-term business partnership

Ø  Create a campaign proposal and strategy align with the principle and distributor in order to implement the execution.

Ø  Develop effective communication platforms for Principal and FairDeal Co.,ltd

Ø    Monitor and measure client satisfaction.

Ø  Liaise with different departments about   Principal  (or ) client queries.

Ø  Offer advice to Principal ( or )   clients on services and products.

Ø  Develop surveys and capture client information.

Ø  Participate in marketing campaigns.

Ø  Deal with   Principal ( or )  client requests and troubleshoot problems.

Ø  Developing and implementing client service strategies that will increase sales while providing a positive experience for all customers.

Ø  Overseeing the activities of staff to ensure the needs of customers are met and their problems resolved.

Ø  Contacting clients regularly to identify their needs, and to ensure they are satisfied with the received product/service.

Ø  Developing policies and procedures for the resolution of client complaints and problems.

Ø  Carrying out product/service assessments and liaising with the production, marketing, and sales team to ensure they meet the specifications set by clients.

Ø  Preparing and managing budgets in order to achieve set targets and objectives.

 

Job Specification

Ø  Client (or) principal Services Manager positions require a bachelor’s degree an MBA(or) Dip in Customer Services, Dip in international Business communication is preferred as well, and 5-7 years of Client (or) principal Services management in the pharmaceuticals market.

 

Other Skills and Qualifications

Ø  Strong verbal and written communication skills

Ø  Well-versed in sales strategies and prepared to recruit new clients

Ø  Organization skills

Ø  Excellent management skills

Ø  Prioritization and delegation skills

Ø  General computer knowledge

 

 

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Yangon
| Full Time |
$ Confidential
2mos
Yangon
| Full Time |
MMK 200,000 - 400,000
2mos