Ø Manage the business operation process and address the issues between FairDeal and the Principal side.
Ø Provide guidance and coaching PSM on how to identify clients' needs for providing better services and to maintain long term client relationship
Ø Organize the monthly business meeting with clients for a better mutual understanding of the operation process and clients’ marketing activities/plans.
Ø Providing advice and suggestions for better communication between FairDeal Co.,ltd and Principal in order to sustain the long-term business partnership
Ø Create a campaign proposal and strategy align with the principle and distributor in order to implement the execution.
Ø Develop effective communication platforms for Principal and FairDeal Co.,ltd
Ø Monitor and measure client satisfaction.
Ø Liaise with different departments about Principal (or ) client queries.
Ø Offer advice to Principal ( or ) clients on services and products.
Ø Develop surveys and capture client information.
Ø Participate in marketing campaigns.
Ø Deal with Principal ( or ) client requests and troubleshoot problems.
Ø Developing and implementing client service strategies that will increase sales while providing a positive experience for all customers.
Ø Overseeing the activities of staff to ensure the needs of customers are met and their problems resolved.
Ø Contacting clients regularly to identify their needs, and to ensure they are satisfied with the received product/service.
Ø Developing policies and procedures for the resolution of client complaints and problems.
Ø Carrying out product/service assessments and liaising with the production, marketing, and sales team to ensure they meet the specifications set by clients.
Ø Preparing and managing budgets in order to achieve set targets and objectives.
Ø Client (or) principal Services Manager positions require a bachelor’s degree an MBA(or) Dip in Customer Services, Dip in international Business communication is preferred as well, and 5-7 years of Client (or) principal Services management in the pharmaceuticals market.
Other Skills and Qualifications
Ø Strong verbal and written communication skills
Ø Well-versed in sales strategies and prepared to recruit new clients
Ø Organization skills
Ø Excellent management skills
Ø Prioritization and delegation skills
Ø General computer knowledge