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Applications Specialist [Life Sciences]

Job Summary

Application Specialist will report to Assistant Sales Manager/Sales Manager. This position serves as a technical consultant to existing and new customers; ensures successful onsite instrument integration from point of order to go-live, provides laboratory workflow training.

  • Minimum Qualification: Bachelor
  • Experience Level: Mid level
  • Experience Length: 1 year

Job Description/Requirements

·         Provide support to customers when any technical issues arise in a prompt and timely fashion. (standby hours may be required occasionally)

·         Provide post-sales support to the customer to aid in establishing new parameters and answer technical inquiries.

·         Install & configure instruments and related reagents. Set-up/optimize assays.

·         Perform customer training.

·         Collaborate with Field Support Representative, IT Specialists, Technical Support Engineers and Senior Advisors s in troubleshooting problems.

·         Maintain and develop customer facing documentation for support and training.

·         Attend training on appointed instrumentation and applications.

·         Perform or assist with software upgrades of customer instrument base.

·         Install applications on instrument platforms according to manufacturer’s guidelines/procedures.

·         Participate in regional and national conference calls by updating the technical team on issues.

·         Back-up other Technical Support Engineers during heavy workload and when required.

·         Run correlation studies and validations in coordination with the customer if/as required.

·         Establish a plan to visit and/or communicate with each assigned customer on a cycle or frequency matching the customer’s needs and support requirements.

·         Responsible to partner with customer to confidently take ownership of the instrument.

·         Recognize and communicate product issues, complaints and potential improvements.

·         Pre-sales support of sales team in the form of customer tailored shows and/or demonstrating to customers’ ability to successfully perform an application of interest.

·         Present technical and application solutions to customers during demos.

·         Assist sales team in driving sales through technical knowledge and with technical details as needed.

·         Proactively address and support sales objectives and organizational directives to define problems and devise solutions, assist with work-flow analysis and process redesign.

·         Assist customer with meeting their regulatory and validation requirements.

·         Responsible to provide collaborative projects with customers and partners.

·         Record customer interaction and customer visits according to team SOP.

·         Complete other administrative duties (ex. Expense reports, planning of schedule, e-mails, technical reading, etc).


Job Requirement

·         Bachelor in Medical Technology or Laboratory Field or MBBS

·         2 years experiences in related fields

·         Applications specialist experience related medical laboratory products (such as Abbott Molecular) are preferred

·         1 or 2 years experiences in field service application

·         Self-reading & learning context

·         Problem solving skill

·         Critical thinking skill

·         Language Skills

·         Computer Skills

·         Interpersonal Skills

·         Problem Solving Skills

·         Ability to work independently & multitasking

·         Pro-active

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| Full Time |
MMK 800,000 - 1,000,000
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$ Confidential
| Full Time |
$ Confidential
| Full Time |
MMK 400,000 - 600,000