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DKSH

Product Specialist

Job Summary

To contribute sales and marketing in healthcare

  • Minimum Qualification: Bachelor
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description/Requirements

Job Responsibilities

  • Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources
  • Provide input to medical sales plans based on experience. Implement action plans to achieve sales targets for assigned businesses/territories
  • Track self/team progress against key performance indicators and sales plans. Prioritize and review daily sales activities performed
  • Call/visit existing and prospective customers to solicit orders, gain demonstrations and quotation opportunities. Conduct product demonstrations and emphasize saleable features/customer benefits
  • Prepare quotation/tender prices, delivery and commercial terms in accordance with company policies
  • Report on the activities and products of the competitors
  • Record sales data for reporting and tracking purposes. Maintain relevant customer data in appropriate customer relationship management databases
  • Execute continuous improvement activities to enhance sales processes, sales plans, customer satisfaction, etc., to improve sales targets
  • Maintain a customer complaints/issues log and follow up on customer issues
  • Respond to customer orders and queries. Inform current and prospective customers of promotions and new/upgraded products
  • Work with internal stakeholders to ensure timely delivery or installation of products/systems. Support internal stakeholders in relationship development with key customers


Job Requirements

  • Degree or professional qualification in a Science or Medical-related discipline
  • Up to two years' experience in a similar role
  • Demonstrate basic knowledge and understanding of the industry/market/competitors/customers
  • Demonstrate basic knowledge in assigned products/services/systems and strong selling skills
  • Demonstrate basic knowledge of regulatory requirements of products within assigned territories, including handling procedures, shelf life, warranties, etc.
  • Demonstrate strong communication and negotiation skills
  • Demonstrate basic research and analytical skills
  • Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
  • Demonstrate fluency in local language and ideally in English, both written and spoken

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