Role and responsibilities
These responsibilities shall be the same for all positions with the same title. The responsibilities shall be
short and essential. Details belong in the Work and Professional Development Plan.
1. Adhere to NRC policies, tools, handbooks and guidelines.
2. Assist implementation of the protection portfolio according to plan of action.
3. Assist implementation of case management related activities as delegated.
4. Assist in organization and delivery of tasks in line with established procedures, agreed priorities,
international standards, and relevant guiding principles.
5. Assist with case management for identified general protection cases at high risk and/or extremely
vulnerable, in accordance with the best-practice and international protection standards.
6. Develop and maintain knowledge of protection principles, in order to be able to apply protection
approach during activities and individual case management.
7. Assist in preparation and development of status reports as required by management.
8. Ensure proper filing of documents.
9. Ensure that case management services are accessible to target beneficiaries most in need, and
explore and assess new and better ways to assist.
10. Promote and share ideas for technical improvement
Competencies are important in order for the employee and the organisation to deliver desired results.
They are relevant for all staff and are divided into the following two categories:
1. Professional competencies
These are skills, knowledge and experience that are important for effective performance.
Generic professional competencies:
Experience from working directly with affected/local communities within an international or
local organization in a humanitarian context.
Previous experience from working in complex and volatile contexts
Previous experience in conducting case management, is desirable but not essential.
Previous experience in protection-related activities is highly desirable.
Basic knowledge or interest in understanding of international standards, and Protection
fundamental concepts and guiding principles, is desirable but not essential.
Ability to analyse and integrate information from a wide range of sources.
Knowledge of IT tools (MS Office package, internet, e-mail, etc.).
Some knowledge of English.