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Job Summary

Receptionist _ Jaguar Land Rover

  • Minimum Qualification: Unspecified
  • Experience Level: Mid level

Job Description

Job Descriptions

- Demonstrate the JLR customer first behaviours in all interactions with customers and colleagues

- Build effective relationships with customers, striving to meet and exceed their expectations
- Communicate clearly, asking questions to find out what assistance and information customers require and records information provided
- Ensures colleagues in Sales, Service and Parts teams are provided with accurate customer details
- Ensures all customer queries are dealt with in a professional and friendly manner
- Ensures all telephone calls are dealt with according to dealership standards and guidelines
- Handles dissatisfied customers courteously, involving the irrelevant colleague or manager to achieve a resolution
- Encouranges visitios to browse the showroom and use the facilities avaliable while they wait
- Introduce relevant members of the team to the custormer, ensuring that the colleague concerned is aware of the customer's requirements
- Maintains contact with the customer throughout their visit to ensure satisfaction and acknowledges them when they leave
- Monitors visitors outside the showroom (e.g on the forecourt) and makes the relevant colleague aware so they can greet the customers
- Ensures the reception area is staffed and kept clean and tidy at all times in order to uphold JLR and dealership standards
- Maintains the showroom environment including customer waiting area (e.g. lighting, heating, music, TV screenand general tidiness and cleanliness) in accordance with dealer guidelines
- Work with the management team to support promotions or events with changes to the showroom environment (e.g changes to support themed promotions)
- Work with colleagues across the dealership to achieve team objectives
- Work with colleagues across the dealership to investigate and resolve customer complaints
- Understand and follow JLR operational guidelines
- Ensure opportunities for sales are followed up by the appropriate colleague
- Contribute to local marketing activity defined by sales and service teams
- Maintains a professional manner and high standards of personal presentation at all times
- Uses feedback to improve own skills and performance
- Adheres to legal, environmental and health and safety requirements, ensuring the safety and security of people, vehicles and property at all times, reporting any known faults or hazards

Job Specifications

- Any graduate
- At least one year experienced in related field 
- Prefer experienced in premium hospitality
- Fluency in English & Myanmar
- Able to use computer (Mail and MS office package is basically used)

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| Full Time |
MMK 200,000 - 400,000
| Full Time |
MMK 200,000 - 400,000