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Job Summary

Expect Local Candidates. Expect only experienced in Automotive fields.

  • Minimum Qualification: Bachelor
  • Experience Level: Management level
  • Experience Length: 5 years

Job Description

Job Description

Sales Manager

DUTIES AND RESPONSIBILITIES

Achieving High Standards

Principal Duties and Responsibilities:

·         Ensures each customer experience meets or exceeds the criteria indicated on the Customer Expectations for Sales.

·         Ensures high quality and professional services are provided to every customer.

·         Maintains high ethical standards in daily sales activities.

·         Departs from traditional ways of doing things as appropriate to ensure maximum customer satisfaction and loyalty.

·         Ensures that Sales Consultants deliver each vehicle to customers in a positive and memorable way.

·         Ensures Customer Records are completed promptly and accurately.

·         Ensures an Income and Sales Goal Worksheet is completed promptly and accurately each month.

·         Establishes sales and gross objectives for all Sales Consultants.

·         Creates a dealer image that capitalizes on Ford brand, vehicle brand, dealer strengths, and appeals to consumer wants and needs.

Additional Duties and Responsibilities:

·         Monitors the flow of work in the Sales Department and intervenes as needed to ensure goals are accomplished.

·         Works with all dealership personnel to ensure customer satisfaction.

·         Assists in the development of advertising campaigns and other promotions.

·         Recommends to the General Manager the new-car inventory to be carried by color, model, and equipment, based on a variety of customer and market analyses.

·         Runs the sales desk in conjunction with the Assistant Sales Manager.

DUTIES AND RESPONSIBILITIES, continued

Leading a Winning Team

Principal Duties and Responsibilities:

·         Builds a winning team by recruiting, hiring, training, coaching, evaluating, motivating, and rewarding Sales Department employees.

·         Develops compensation plans that keep personnel focused on customer satisfaction, retail sales, and team goals.

·         Directs and schedules the activities of all Sales Department employees.

·         Develops job descriptions and performance-based compensation plans for all Sales Department employees.

·         Monitors and evaluates daily employee performance, within the Sales Department; providing on-going feedback, coaching, training, and career guidance as necessary.

·         Ensures employees attend training programs to gain required skills and/or certifications.

·         Delegates work as requested to ensure customer satisfaction while developing employee skills.

·         Reviews all Sales Consultants’ performance as shown on daily operating control tool.

·         Conducts daily and weekly sales training meetings as directed by the General Manager.

·         Works with Sales Consultants on programs that will increase the new/used car gross and increase F&I penetration.

·         Assists Sales Consultants with closing deals when necessary.

·         Ensures that dealership policies and procedures are understood and followed.

·         Teaches Sales Consultants the brand bullseyes for the vehicles sold at the dealership.

·         Help Sales Consultants understand the importance of matching the right vehicles to the right target audience.

Additional Duties and Responsibilities:

·         Monitors the efforts of Sales Consultants to enhance the image and customer satisfaction rating of the dealership.

·         Ensures a positive working environment for employees.

·         Develops a team atmosphere both within the Sales Department and across other dealership departments.

·         Follows all dealership policies.

·         Establishes and maintains positive management/employee working relationship.

EDUCATION

Education, training, and/or certifications should clearly demonstrate the possession of the knowledge and skills stated above.

·         Minimum of High School degree or equivalent

·         College degree with a strong emphasis on business skills preferred

·         Driver’s license

·         Will become Ford certified Sales Manager within 12 months

·         Bondable and insurable

 

HOURS OF WORK

·         Five-day work week, typically 8:30 am – 6:00 pm Monday – Saturday (five of the six)

·         These hours are negotiable pending the candidate’s needs and ability to contribute to the business.


Job Requirements

EXPERIENCE

·         5 years of sales management required

·         1 year of supervisory experience

·         2 years in a customer service position with a notable record of customer satisfaction

·         1 Year in Retail Sales with notable sales record for volume and profit

PHYSICAL REQUIREMENTS

·         Moving about the Sales Department; utilizing physical and manual dexterity

·         Driving a vehicle

·         Able to work 9–11 hours per day and as many as 70 hours per week

·         Able to cope with time pressures and stress

·         Non-dependent upon drugs and alcohol

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