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Fortune

Senior Customer Service Representative

Job Summary

We are searching for a polite, professional Senior Customer Service Representative to work in Call Center by answering questions, handling complaints, and troubleshooting problems with our products and services.

  • Minimum Qualification: Bachelor
  • Experience Level: Senior level
  • Experience Length: 3 years

Job Description/Requirements

Responsibilities:

  • Answering or making calls to clients to learn about their needs, complaints, or other issues with products or services.
  • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that client’s feel supported and valued.
  • Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
  • Building lasting relationships with clients and other call center team members based on trust and reliability.
  • Handling a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller.

 

Requirements:

  • Any Graduated
  • Previous experience in Customer Service Representative Role
  • Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
  • Understanding of company products, services, and policies.
  • Proficiency with computers and strong typing skills.
  • Strong time management and decision making skills.
  • Adaptability and accountability.

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Yangon
| Full Time |
$ Confidential
2mos