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MPT

Senior Deputy Manager for IT Strategy

Job Summary

- Bachelor degree in Information Technology - ITIL 4 Certified - Project Management - IT Architecture - 5 Years experience of ITSM, ITIL processes and Service Delivery management - 2 years experience in IT Strategy, (Standardization, & Process Improvement) - 6 years experience in troubleshooting various IT issues

  • Minimum Qualification: Bachelor
  • Experience Level: Senior level
  • Experience Length: 6 years

Job Description/Requirements

- To conduct research or interviews to understand business/commercial requirements, in both short term (operational) and long term (strategical)

- To provide suggestions and contributions within IT division in term of IT architecture, Operation Efficiency and other standardization, IT process and governance, and vendor evaluation

- To analyse cross departments and teams's requirements (either new requests or change requests) while discussing and explaining funtionality of ITSM tool to onboard their processes on ITSM to get better productivity and service delivery

- To cooperate with other System PICs within IT Division to implement smooth and robust integrations while considering dependencies of each IT services and systems

- To provide Operational support for ITSM project, including modifications of existing flows and new changes from related departments and stakeholders

- To manage and monitor vendor's KPIs & SLAs for operations relating to ITSM (including incidents, requests, change, problem and asset management) to drive overall IT service quality with defect-free

- To arrange and review training guidelines to provide end users, fulfillers and vendors training for respective ITSM process to make it good visibility and effective understanding

- To solve end user complaints and incidents occurrence in ITSM system to make recovery of the services in short time frame to reduce impact

- To update and review RFP documents, contractual terms and various IT policies to generate standardized documentations which are compliant with company policy

- Effective troubleshooting skill- service

- Minded attitude

- Good at vendor management, excellent team work spirit , understanding business and technical processes- quick learner with adaptive nature

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