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Expat
Asia General Holding

Senior Technician(After Sales Service)

Asia General Holding

Customer Service & Support

Manufacturing & Warehousing MMK 400,000 - 600,000 Negotiable
New Hot Job
1 week ago

Job Summary

Plan, co-ordinate and control the activities of the customer service team to maintain and enhance customer relationships and meet organizational and operational objectives.

  • Minimum Qualification:Bachelor
  • Experience Level:Senior level
  • Experience Length:3 years

Job Description/Requirements

Main Job Tasks and Responsibilities

  • Follow up customer service policies and procedures
  • Direct the service team for daily service tasks
  • Ensure the necessary resources and tools are available for on-site quality service
  • Liaise with company management to support and implement growth strategies
  • Co-ordinate and manage customer service projects and initiatives
  • Identify and address service man training and coaching needs
  • Report to supervisor for daily service tasks


Education and Experience

  • Relevant bachelor's degree
  • Customer service experience
  • Electrical power engineering experience (3) years
  • Supervisory experience
  • Knowledge of customer service principles and practices
  • Proficiency in relationship
  • Product knowledge


Key Competencies

  • Communication skills
  • Customer service focus
  • Supervisory skills
  • Problem analysis and problem-solving
  • Organizing
  • Reading skill for blueprints or diagrams (electrical)
  • Need to work out of duty hours

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