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Job Summary

Assists customers with requests for repair and for maintenance service to ensure that the vehicle is fixed right the first time. Assists the Service Manager in the operations of the service center by writing up work orders, distributing work to staff, accurately maintaining records, supporting promotional activities, monitoring inventory, complying

  • Minimum Qualification: Bachelor
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description/Requirements

Job Descriptions

·         Greets all customers promptly; provides timely professional service.

·         Departs from traditional ways of doing things to ensure customer satisfaction and loyalty.

·         Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and sells additional services when appropriate.

·         Estimates cost and completion time/settles customer accounts.

·         Communicates with customer about status of work.

·         Coordinates activities to ensure repair work is fixed right the first time and completed on time.

·         Obtains the customer’s written approval on all repair orders at the time of the write-up or when closing additional add-on sales.

·         Inspects every finished repair order for proper completion, pricing accuracy, and legibility.

·         Meets or exceeds goals for add-on sales.

·         Delivers the right car in perfect condition every time.

·         Identifies repeat customers and treats them accordingly.

·         Contacts customers to remind them of service appointments and/or when scheduled maintenance is due.

·         Answers incoming telephone calls promptly, courteously, and makes every effort to satisfy the caller’s inquiry.

·         Documents repair order changes.

·         Eliminates surprises for customer by reviewing service repairs and their associated charges to ensure accuracy.

·         Promptly addresses and resolves customer viewpoint and service follow-up issues.

Job Requirements

Education, training and/or certifications should clearly demonstrate the possession of the knowledge and skills stated above.

·         High School preferred

·         Some college or automotive/vocational training preferred

·         Driver’s license preferred

·         2 years in an automotive service environment preferred

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| Full Time |
$ Confidential
| Full Time |
MMK 100,000 - 200,000