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TECNO

Service Centre Manager

Job Summary

Handle to Business operation, Business Training, warehouse , staff recruiting , Call Centre, Service Credit and Financial operation of the related service department

  • Minimum Qualification: Bachelor
  • Experience Level: Senior level
  • Experience Length: 3 years

Job Description/Requirements

·         Handle to Business operation, Business Training, warehouse ,  staff recruiting , Call Centre, Service Credit and Financial operation of the related service department

·         Service Centre Manage and set up SP (Service point) and business operation for Yangon, Bago, Ayayarwady, Nay Pyi Taw and Rakhine Division

·         Training to Service staff (reception & technicians) about the instruction of CSM system, technical training, inventory control, credit control, finance process and business training for Service Centre operation.

·         Handle and control service credit related finance from sale & marketing department and shop dealer.

·         Handle to mobile phone spare-part stock balance and supplied to related region.

·         Training and Sharing instruction about the mobile phone software and hardware repairing course to Technician

·         Liaison with the customers to solve their complaints and explain what they want to know about functions and factory fault issue of mobile phone. 

·         Handle to monthly service work in profit and monthly analysis report to country Manager

·         Calculate KPI for field operation team

·         Handle to Home appliance repair service, logistic, cash and spare-part control

·         Handle to Carlcare Call Centre operation for customer satisfied survey, branding and customer relation 

 

Job Requirement

·         2 to 3years experience in related field

·         Excellent knowledge of technical management, information analysis and hardware / software systems.

·         Management and Leadership skills

·         Good command in English or Chinese

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Yangon
| Full Time |
$ Confidential
3mos
Yangon
| Full Time |
MMK 100,000 - 200,000
2mos