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Job Summary

To hire only local. Expect only experienced candidate.

  • Minimum Qualification: Bachelor
  • Experience Level: Senior level
  • Experience Length: 5 years

Job Description/Requirements

Job Description

• Customer complain handling and analysis.

• Maintains Customer Satisfaction scores at or above JLR standards.

• Sets schedules, target and assigns tasks to JLR service employees.

• Manage and improve technician productivity, efficiency & utilization.

• Manage, maintains necessary SST, Hand Tools & equipment stock and order base on requirement.

• Reinforces company policies and adheres to company standards. Encourages compliance with applicable laws and regulations.

• Maintains good working relationship with related department and effective employee relations.

• Works with upper management to make service employees hiring and discipline decisions.

• Attends required manager meetings.

• Interact with external vendors.

• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customers.

• Oversees administration of warranty claims.

• Oversees training and supervising of service department employees.

• Need to submit the expense details as per company rules and regulation 

• During any vehicle delivery if customers pay the invoice – on the same day the technician should settle that payment to the cashier/finance team.

• Ensure the money intended for payment is safe and secure by keeping it in the correct place.


Job Requirements

• Minimum 5 years of experience as Service Manager or Assistant Service Manager position in well organised automotive business group

• Need technical  knowledge – Engineering Degree with Mechanical  /Mechatronics specilization.

• Technically experienced with English capability.    

• Good knowledge in premium vehicles technical diagnosis concern experience

• Valid Driving License

• Good commutation skill in English Knowledge to communicate with manufacture

• Computer proficiency is must

• Customer focused and service mindset

• Good attendance

• Encourage technical knowledge & analysis skill


 


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