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Zeya & Associates Co.,Ltd

Service Manager (Medical Devices)

Zeya & Associates Co.,Ltd

Engineering & Technology

Energy & Utilities | $ Confidential
1 month ago

Job Summary

We are urgently looking for a suitable candidate who are esteem to work with our organization. Job Description – Service Manager (Medical Devices) x 1 post, Job Category – Engineering, Contract Type – Full Time, Degree – Any graduates - AGTI/B Tech/BE/ME is preferred

  • Minimum Qualification:Bachelor
  • Experience Level:Senior level
  • Experience Length:5 years

Job Description/Requirements

Job Description

  • -          Responsible for handling 1st line support calls;
  • -          Receive customer information, determine priority, evaluate system condition
  • -          Provide 1st line technical/application support to the customer and assist in the effective resolution of critical issues
  • -          To oversee preventative, corrective maintenance and proactive onsite visits to ensure work is conducted in an appropriate manner
  • -          Maintaining good communications and team working with all managers, colleagues and –customers
  • -          Informing management of situations where customer satisfaction is compromised or contractual obligations are unlikely to be met;
  • -          Maintaining adequate records of all service visits in line with the company's reporting requirements using current business tools and procedures; manage contracts and service delivery agreements
  • -          plan and implement strategic changes to improve service delivery
  • -          attend meetings, write reports and deliver presentations
  • -          Assist Junior personnel as required.
  • -          Responsible for maintaining and installing professionally Healthcare equipment and maximizing customer satisfaction.
  • -          Responsible for effective troubleshooting, parts replacement, preventive maintenance and calibration of instruments.


Job Requirements

  • -          At least 5 to 10 years’ experience in  hands-on related experience in medical equipment installation and maintenance
  • -          Candidates with Btech, BE, Biomedical Engineer or equivalent education background
  • -          Excellent troubleshooting skills;
  • -          Self-reliance and motivation;
  • -          Good technical and communication skills;
  • -          Technical and applications product knowledge;
  • -          Ability to work within a team and contribute to all aspects of the role.
  • -          Delivers results and ability to balance priorities under pressure.
  • -          Ability to communicate in English
  • -          Candidates must be able to travel both local & oversea

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