We are urgently looking for a suitable candidate who are esteem to work with our organization. Job Description – Service Manager (Medical Devices) x 1 post, Job Category – Engineering, Contract Type – Full Time, Degree – Any graduates - AGTI/B Tech/BE/ME is preferred
- Minimum Qualification:Bachelor
- Experience Level:Senior level
- Experience Length:5 years
- - Responsible for handling 1st line support calls;
- - Receive customer information, determine priority, evaluate system condition
- - Provide 1st line technical/application support to the customer and assist in the effective resolution of critical issues
- - To oversee preventative, corrective maintenance and proactive onsite visits to ensure work is conducted in an appropriate manner
- - Maintaining good communications and team working with all managers, colleagues and –customers
- - Informing management of situations where customer satisfaction is compromised or contractual obligations are unlikely to be met;
- - Maintaining adequate records of all service visits in line with the company's reporting requirements using current business tools and procedures; manage contracts and service delivery agreements
- - plan and implement strategic changes to improve service delivery
- - attend meetings, write reports and deliver presentations
- - Assist Junior personnel as required.
- - Responsible for maintaining and installing professionally Healthcare equipment and maximizing customer satisfaction.
- - Responsible for effective troubleshooting, parts replacement, preventive maintenance and calibration of instruments.
- - At least 5 to 10 years’ experience in hands-on related experience in medical equipment installation and maintenance
- - Candidates with Btech, BE, Biomedical Engineer or equivalent education background
- - Excellent troubleshooting skills;
- - Self-reliance and motivation;
- - Good technical and communication skills;
- - Technical and applications product knowledge;
- - Ability to work within a team and contribute to all aspects of the role.
- - Delivers results and ability to balance priorities under pressure.
- - Ability to communicate in English
- - Candidates must be able to travel both local & oversea