Service Manager (Medical Devices)

Job Description

• -          Responsible for handling 1st line support calls;
• -          Receive customer information, determine priority, evaluate system condition
• -          Provide 1st line technical/application support to the customer and assist in the effective resolution of critical issues
• -          To oversee preventative, corrective maintenance and proactive onsite visits to ensure work is conducted in an appropriate manner
• -          Maintaining good communications and team working with all managers, colleagues and –customers
• -          Informing management of situations where customer satisfaction is compromised or contractual obligations are unlikely to be met;
• -          Maintaining adequate records of all service visits in line with the company's reporting requirements using current business tools and procedures; manage contracts and service delivery agreements

• -          plan and implement strategic changes to improve service delivery
• -          attend meetings, write reports and deliver presentations
• -          Assist Junior personnel as required.
• -          Responsible for maintaining and installing professionally Healthcare equipment and maximizing customer satisfaction.
• -          Responsible for effective troubleshooting, parts replacement, preventive maintenance and calibration of instruments.

Job Requirements

• -          At least 5 to 10 years’ experience in  hands-on related experience in medical equipment installation and maintenance
• -          Candidates with Btech, BE, Biomedical Engineer or equivalent education background
• -          Excellent troubleshooting skills;
• -          Self-reliance and motivation;
• -          Good technical and communication skills;
• -          Technical and applications product knowledge;
• -          Ability to work within a team and contribute to all aspects of the role.
• -          Delivers results and ability to balance priorities under pressure.
• -          Ability to communicate in English

• -          Candidates must be able to travel both local & oversea