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Job Summary

Service Supervisor

  • Minimum Qualification: Unspecified
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description

JOB DUTIES

  • Perform necessary Opening & Closing duties
  • Preparing tables with special attention to sanitation and order
  • Serve the customers in a friendly and timely manner
  • Presenting menus and help customers select food/beverages
  • Take/serve orders and answer questions or make recommendations for other products
  • Check customers’ identification and confirm it meets legal drinking age
  • Collaborate with other restaurant servers and kitchen/bar staff
  • Deal with complaints or problems with a positive attitude
  • Issue bills and accept payment
  • Promote dedication from customers
  • Hire, train, and terminate servers
  • Resolve complaints and order issues
  • Handle major incidents that cannot be resolved by servers
  • Isolate and identify areas of improvement
  • Work with management on customer service initiatives.
  • Keeps kitchen staff informed by noting timing of meal progression.
  • Keep the serving area in pristine condition and up to code
  • Keep track of the inventory and inform the necessary department ahead of time
  • FOH related administrative works
  • Additional duties assigned

EDUCATION/EXPERIENCE

  • Proven customer service experience preferably in a server role
  • Customer-oriented approach and patience
  • Problem solving and decision making skills
  • Hands on experience in cashier duties
  • Excellent people skills
  • Responsible and trustworthy
  • Attention to cleanliness and safety
  • Any food safety training will be considered a plus

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