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RMA

Service Technician (Generator)

Job Summary

To have knowledge for OEM recommended operational procedures and Troubleshooting steps for repairing and re-commissioning of power equipment and related control systems. To coordinate with Service/Parts Admin after receiving approval of the quotation.

  • Minimum Qualification: Diploma
  • Experience Level: Mid level
  • Experience Length: 4 years

Job Description/Requirements

1. Proposes solutions to enhance the service quality for gen-sets maintenance with permanent respect to safety conditions.

2. Works closely with Parts and Sales to ensure all customers receive an exceptional level of customer satisfaction.

3. Coordination for the organization and performance of a growing team of after sales service personal – including both in field & workshop activities.

4. Actively striving for best practices in customer satisfaction and support with regular updates to management on appropriate recommendations for achieving these.

5. Preparation of operational and daily functions as required.

6. Identification of materials, parts and equipment for purchase to achieve value for money. (Assist to Purchase the parts from Local Market).

7. Follow up daily service team schedule according to the Contract and on call basic.

8. Check and test stock genset per time per month and coordinate with YGN Service Team and MDY Sales Team and Admin Team for new genset delivery / commissioning.

9. Being aware of Safety and Environment working conditions in a mechanical workshop and on the field.

10.Must Drive car with Manual Transmission Gear.

11.Generator Maintenance, Repairing, Mechanical (or) Electrical.

10. Assist to develop the Power After-Sales business: maintenance, service contract, overhaul and Spare Parts Sales.

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