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Job Summary

Supervise the daily operations of tele-sales including personnel, scheduling, training, reporting and outbound lead pipelines to achieve specific revenue targets

  • Minimum Qualification: Bachelor
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description/Requirements

Job Responsibilities

  • Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources
  • Supervise tele-sales assistants to ensure work processes and standard operating procedures are adhered to when performing work
  • Create and maintain leads and target lists for potential new customers over the phone
  • Conduct audits on calls/transactions and provide feedback to tele-sales assistants for improvement
  • Consolidate comments and channels to respective Operations teams for immediate resolution
  • Identify and evaluate key areas/processes to improve efficiency and meet sales targets
  • Monitor daily results and prepare weekly and monthly sales reports for management
  • Conduct daily team meetings outlining any urgent issues, product updates, trade announcements, etc., to ensure tele-sales assistants are fully educated
  • Work closely with Sales and Marketing functions to ensure alignment in terms of promotions, pricing, campaigns, follow-up, etc.
  • Establish and maintain good working relationships with customers


Job Requirements

  • Diploma or professional qualification in Business Studies or a related discipline
  • Minimum two to three years’ experience in a similar role
  • Demonstrate basic knowledge in customer service principles and practices
  • Demonstrate a working understanding of the company's products, services, marketing campaigns, etc.
  • Proven experience in outbound tele-sales call centers
  • Proven excellent communication skills and strong telephone manners
  • Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
  • Demonstrate fluency in local language and ideally in English, both written and spoken

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