We are looking for a member to be part of our Managed Services team! As a part of our MSIP team, you will play a key role in managing the delivery.
ဘွဲ့ အမျိုးအစား: Bachelor
အတွေ့အကြုံအဆင့်: Senior level
အတွေ့အကြုံကြာချိန်: 5 years
Overall scope clarification and control to operations to ensure project deliverables are not deviated from Business case.
Handle contractual dispute with customer, SLA/KPI and service credit calculation.
Figure, out of scope activity to additional Add on Sale and support Key Account manager for commercial pricing.
Engage with department heads and manage project time & cost estimates are as accurate as possible.
Monthly monitoring and control of projects performance, budget and analysis on performance versus plan.
Manage financial reconciliation towards customer on all Managed Services related orders.
Ownership for MS Project Net Sales, Cost of Sales analysis and contract management processes.
Key interface to customer for Managed Services Contract. Support and advise the Chief Operating Officer with both financials and contractual suggestions
Manage end-to-end deployment and delivery of integration activities for specific customer, including preparation of the live customer network or IS/IT infrastructure and assisting the program manager in resources and timing definition and tracking
Participate on various change management boards, and forums as needed and coordinate customer participation as necessary
Continuously drive for efficiency, improvements and excellence in service delivery
The role will have responsibility as the key interface to the customer while also leading the interface with the Ericsson Service Delivery Unit (SDU) to secure performance and lifecycle of the Service, working closely with the MSCOO, Service Architecture, Reliability and Improvement leads.
Deep understanding and knowledge of the customer, contract, Service and the Delivery that supports it.
The planning and design of a new Service, or change / update to an existing Service including any data analytics that supports it, having a competence in Machine Learning (ML), Artificial Intelligence (AI) and Automation of Data Analytics.
The management of the Service throughout its lifecycle including demand management, ASP integration, environment, occupational health and safety (EHS) risk management, data privacy, automation, architecture, reliability and continuous service improvement.
Ensure the management of performance and risk in environment, occupational health & safety (EHS).
Own the Service Operations Governance both internally and with the customer for the Service Performance in the contract, to also include Program & Demand Management.