1. Technical support for live 2G/3G/4G/SRAN radio products (BSC, RNC, OMS, BTSMED and 2G/3G/4G BTS and SBTS)
   
2. Improve Daily/Weekly routine health check procedure (RNC, BSC and other relative performance monitoring element)
3. Can involve in upgrade of radio access network (BSC, RNC, OMS, SBTS, BTS)
4. Monitoring of Radio Access Network (2G/3G/4G/SRAN) and troubleshoot them at Level 2
5. Can manage and support subcontractor/partner for on-site troubleshooting
6. Identification and prioritization of faults via network alarms: taking decisive steps to ensure appropriate levels of response for fault resolution
7. Handling Software upgrade of BSC, RNC, OMS, SBTS, BTS
8. Can initiate and support for care ticket and coordinate with L3 support team
9. Preparing weekly and monthly SLA reports

Requirement:

1. Should have at least 5 years experiences
2. Must have experience and familiar with mcBSC, mcRNC, Netact
3. Ability to support 24/7 emergency support on weekly basis
4. Excellent written and verbal communication in English and interpersonal skills