Assistant Supervisor or Supervisor (Core and Digital Banking)

Description and Requirement

• Troubleshoot and resolve user-reported issues related to the T24 core banking system
• Perform functions of supporting daily operations and projects on the core banking system
• Assist in testing and validating system changes, updates, and patches
• Provide guidance and training to end-users on core banking functionalities and best practices
• Support deployment processes, including staging, testing, and validating new releases or patches
• Coordinate with cross teams to resolve application-related incidents and escalate critical issues
• Troubleshoot system issues and support branch users
• Provide staff training, documentation, and IT policy guidance
• Ensure compliance with security policies and regulatory requirements

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum 2+ years working experience in related field.
• Good knowledge of core banking systems such as T24 Core banking or similar platforms
• Hands-on experience with end user applications (banking)
• Good IT and organizational skills and self-starter with strong self-management skill