Ensure all systems operate smoothly and align with our quality standards
Lead and manage though subordinate managers to support the achievement of business goals.
Direct and lead the entire operation functions in setting market competitive policies and procedures which comply with compliance requirements.
Provide direction and guidance to all level of talents to provide best-in class services.
Monitor financial data and recommend solutions that will improve profitability
Set high service standard and develop a mechanism to measure quality standard and build a service-oriented culture.
Keep abreast of regulatory development and help lobbying with regulator and industry associations.
People development to develop a high-performance team. Monitor daily operations and address potential issues when they arise
Develop talents in Life Operations and motivate staff to go extra miles and be their best.
Coordinate with the HR department to ensure our hiring plans meet our business needs
Take into account the needs of external and internal stakeholders and incorporate them into new strategic plans
Benefits
<ul>
<li>10-15 years of working experience in service industry.</li>
<li>Minimum 7-10 years of experience in people managerial role.</li>
<li>Experience with databases and project management software</li>
<li>Specific Business Knowledge:</li>
<li>Strong business acumen
Focus on customers.</li>
<li>Effective communications
Strategic planning.</li>
<li>Leading change
Drive results
Thinks and Acts Strategically.</li>
<li>Ability to analyze and problem solve</li>
<li>Strong understanding Sales and Marketing well to manage Business Development</li>
</ul>