Customer Relationship Executive

Overview

• Building and maintaining profitable relationships with key customers.
• Knowing customers’ needs, wants and expectations in a timely manner.
• Resolving customer complaints quickly and efficiently.
• Maintaining an effective calling program to approach existing customers, new prospects, and referral sources
• Expanding the customer base by upselling and cross-selling.
• Understanding key customer individual needs and addressing these.
• Proposing and deliberating potential solutions in consultation with customers
• Identifying a range of our offerings that could meet the goals and values of each client.
• Prompting clients to upgrade their existing packages and to purchase additional offerings

Benefits

• Any Graduate with 2 years experiences in a similar field.
• Proficiency in Microsoft office
• Excellent interpersonal & intellectual skill
• Excellent English language skill
• Good presentation, team playing & leadership skill
• Proper decision-making skill and management skill
• Ability to work in team, also independently
• Maintain a positive attitude focused on customer satisfaction.
• Familiarity with CRM software and procedures.

Skills Required

• Sales & Marketing
• PR and Communication
• Proactive and teamwork skills