Customer Service Associate

Description and Requirement

• Contact and follow up with job seekers to complete their profiles or upload their CVs.

• Schedule and confirm interviews between candidates and clients.

• Provide basic support and guidance to candidates on how to use the MyJobs platform effectively.

• Monitor social media inboxes and respond to general candidate inquiries in a timely and professional manner.

• Enter and update candidate information accurately in internal databases.

• Assist in screening CVs and shortlisting candidates based on job requirements provided by the Recruitment Executive.

• Maintain communication logs, follow-up reports, and assist in preparing weekly updates.

• Represent MyJobs at job fairs, training sessions, and recruitment-related events.

• Support the team with day-to-day administrative and operational tasks.

• Share suggestions and insights to help enhance the overall candidate experience.

Requirements

• A diploma or bachelor’s degree in any field (Business, HR, Communications, or related fields preferred).

• 0–1 year of experience in customer service, administration, HR support, or a similar role (fresh graduates are welcome to apply).

• Good communication skills in both Burmese and English (verbal and written).

• Confident phone manner and comfortable speaking with candidates.

• Basic computer skills and familiarity with Microsoft Office (Excel, Word) and Google Workspace.

• Able to manage multiple tasks with attention to detail and accuracy.

• Friendly, patient, and professional attitude toward candidates and team members.

• Willingness to learn, adapt, and take initiative in a fast-paced environment.

• Interest in recruitment, human resources, or career development is a plus.

• Availability to attend job fairs and events when required.