Customer Service Manager

Description and Requirement

Brief Job Description

• You are needed to established the service standard and procedures for all service employees in the organization.
• Defining the responsibilities and roles of each Restaurant Supervisor, waiter and helper.
• You are required to supervise all restaurant supervisor day to day.
• You must have the skill of giving training to the employees of service standard and procedure.
• Conceptual skill and ideas of appearance of food & drink and shop decoration
• Able to suggest the new menus.
• Have to develop and control the healthy environment of the shop and the employee’s personal grooming.
• Investigate and resolve Customer complains  skill must be an essential skills
• Good communication with kitchen department and other f&b department must be practiced within your department./
• Drive sales and business goals(give suggestion how to improve sales by seeing the sale report)
  
  
  

Requirements

• Must have a degree and related diploma (or) Training certificates are needed
• Must be more than 5 years of experience in the same industry
• Interpersonal Skills, Customer Service Skills and Problem solving skills are needed
• Must have basic skill of using computer at least; Microsoft Office. 

Requirements