Able to work in the assigned branches to improve the branch customer service standards and travelling to nationwide
Responding to customer inquiries, resolving customer complaints through identification of problems, suggesting the best solution, and following up to ensure resolution
Documenting customer interactions at the branches
Providing technical support as mBanking, KBZPay application installing
Upselling and cross-selling throughout KBZ products to walk-in customer
Coordinating with Branch operations to ensure that a complaint is resolved satisfactorily
Following up with customers to ensure that they are satisfied with the resolution of their complaint
Maintain excellent relationship with the customer
Actively monitors and maintains a high level of customer satisfaction through continuous reinforcement and improvement of service standards.
Conduct the regular branch visits and report back to the Head of CSBU/Deputy Head of CSBU/Customer Resolution Manager
Coordinate with the related departments to improve customer service at the branches
Myanmar