Operation Manager

Description and Requirement

• - Manage daily operations of multiple mobile service centers
• - Standardize and implement operational procedures
• - Coordinate between center managers, technicians, and customer service staff
• - Monitor service performance KPIs (turnaround time, customer satisfaction, repair quality)
• - Control spare parts logistics and inventory across all branches
• - Conduct audits and performance evaluations regularly
• - Continuously improve workflow and customer service experience
• - Develop, train, and motivate team members
• - Collaborate with mobile phone brands for support, warranty, and service updates
• - Report operations data and insights to senior management

Requirements

• - Bachelor's Degree in Business Admin, Engineering, or related field (MBA is a plus)
• - 5-7 years of experience in operations, preferably in mobile/consumer electronics or service sector
• - Proven track record managing multi-location operations
• - Strong leadership and people management skills
• - Excellent organizational and multitasking abilities
• - Customer-focused mindset
• - Knowledge of mobile phone technology and repair processes
• - Analytical and data-driven decision-maker
• - Familiar with ERP or service management systems
• - Willing to travel frequently
• - Proficient in English and local languages
• - Strong verbal and written communication skills