Payment Support Technician

Description and Requirement

The role holder is responsible for operation technical support, testing for new release/fix and project, Troubleshooting the issue and reporting.

• Performing to simulate the issues and testing to issue cases in UAT and Pre-Production environment before deployment to release in Production.

• Troubleshooting the issue and fixing related card network systems

• Troubleshooting (Visa,MasterCard,MPU,CUP,JCB) Network Connection Issue

• Providing necessary data and log to check the issues for vendors and deploy the release to fix the issues in Production

• Providing workaround solution for issue to smooth daily operation

• Develop technical documentation including user manuals, procedure documents and design documents

• Providing technical expertise to internal departments on payment-relatedLiaise with external vendors regarding payment systems issues

• Preparing the test cases related Issuing and Acquiring New Product and Changes

• Running the new projects related with Payment systems 

• Network migration support for (Visa, MasterCard, MPU, CUP, and JCB)

• EMV Certifications for (MasterCard, Visa, UPI and JCB)

• PCI-DSS compliance for POS terminals

• Testing the patches for new requirements and fix of POS Devices

• Managing the tickets in Vendor’s JIRA

• Managing and Generation HSM Keys for POS/ATM

• Testing for new patches related Compliance of Issuing and Acquiring - card schemes (Visa, MasterCard, MPU, CUP, ,JCB)

• Support the UAT testing to eCom Merchants

• Support the UAT testing for new product and changes of i/mBanking, ISS and ACQ

• Supporting for Daily Operation Functions , Settlement and Reconciliation

• Provide the production support. If required, out-of-office hour support is needed.

Requirements

• Bachelor's degree in computer science or a related field

• Experiences in Oracle Database & SQL, Linux

• Knowledge in CoreBanking

• System Support and testing